IT Support Specialist
Temporary or Permanent
Jack offers a strong background in Desktop and Service Desk Support & Analyst roles coupled with Incident Management and more recently experience as a Project Lead and Project Manager in various contract-based roles.
His experience is supported by Certificate III Information, Hardware and Software Technology; ITIL Certification; Certificate 4 Information Technology; and Prince2 Foundation.
With experience that spans numerous sectors including Freight Forwarding / Logistics, Telecommunications, Retail, Education and Government.
He has worked in very busy environments where he was 1 of 2 Desktop Engineers responsible for providing Level 1 to 3 support to approximately 1000 Users in an ITIL environment – this also included managing major incidents such as servers and phones going down etc. and delivering projects around upgrading warehouse scanners; phone upgrades; deployment of Windows 10; switch & UCC and server upgrades; and new facility sites setups & configuration end-to-end.
Jack has also worked in the capacity of Project Lead &/or Manager. Some of the projects included Mac Fleet rollout; Windows 10 rollout; IT Infrastructure for new building/classrooms; and service application migration.
Available immediately for temporary, contract or permanent work.
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