||Field Technician/ Supervisor
Lachlan has extensive experience as an onsite field technician having worked for a transport company since 2007. He recently left this company in May of this year as he was offered a voluntary redundancy. Lachlan held many roles during his time including team leader for the installation of Opal Tap and Go for the Sydney Light Rail, Team Leader for the Northwest Metro ticketing gate roll out, Senior Technician for the installation of Touchscreen ticket machines, Upgrade and installation of Eftpos hardware and software for Sydney Rail, and a senior technician role for Sydney Ferries.
Throughout his career he has had extensive experience with onsite field technical positions managing installation, monitoring and fault finding projects across Sydney's major transport networks. He has also had experience managing a small team of permanent technicians (2 - 3) onsite as well as up to 8 contractors. In interview Lachlan was well presented, and warm and forthcoming with information. He appears to be a candidate who embraces technology and new systems and processes.
||Customer Service Coordinator
Temporary or Permanent
Megan brings over 10 years experience in a corporate environment having been employed with an interstate and international removalist company from 2001 to 2019. One of her first roles within this company was as a Customer Service Coordinator where she supported the sales consultants taking client enquiries over the phone, via email, issuing quotes and sending out sales proposals and invoices. She also coordinated and booked moves for the clients both internationally and locally.
Megan was then promoted within the company and undertook several positions including Corporate Account Manager and Import Coordinator as well as National Claims Coordinator. In 2007 she was promoted as a National Pricing Analyst, a role she stayed in until October of this year. It was in this role she took on the additional tasks of managing the job costing and quotation process, training and coaching of staff and ongoing management of a small customer service and corporate services team.
||Rostering/ Workforce Planning
Felipe worked for an airline from 1995 - 2018 at which time he decided to accept a redundancy package. Between 2011 and 2018, he worked directly within the Rostering area where he was one of a team of 4 responsible for the workforce planning and rostering of 310 Sydney Domestic Terminal Customer Experience employees (which included ticketing / counter staff; aerobridge drivers; and wheelchair porters) covered under 2 EBA’s. He worked off a base roster making adjustments according to 7 to 1 day forecast demands in his capacity as Workforce Planner, and then also worked in a ‘live’ environment as the Resource Coordinator, rescheduling day-to-day to cover unplanned changes in staff availability and terminal demands.
Felipe has worked on various systems including iRoster & CITRIX; and he has a working knowledge of MS Word and Excel. He prides himself on being a quick learner; having a strong focus on delivering a high level of service to internal and external customers; and taking the time to do things right the first time.
||Administration/ Customer Service
Permanent or Temporary
Jess has worked across a broad range of industries in a variety of Customer Service roles. For the past 3 years Jess was the NSW/ACT Customer Service/Service Allocator for a water dispenser company in Australia. She worked in a team of 3 within a high-volume call/email request environment (approximately 100 per day) with a focus on handling all ‘faults’ calls and where possible also assisting with the maintenance and installation schedules. The desired outcome was for Jess to resolve customer faults in one transaction – logging the call and trying to schedule a technician and confirm this whilst the customer was still on the phone. Her responsibilities also included all customer follow up; raising requests for parts; liaising with the warehouse; entering details for invoicing.
At interview, Jess was down-to-earth, warm, engaging and forthcoming with information. She prides herself on her friendly, positive personality; commitment to delivering good customer outcomes; ability to handle disgruntled customers; and ability to handle a busy workload and rise to a challenge.
||Executive Assistant / Administrator
Joy offers broad administration and PA experience primarily supporting sales & marketing teams across a wide range of industries. Her experience is support by a Diploma in Marketing Management; and an Advanced Certificate in Office Administration. For the past few years, Joy has worked primarily in contract roles on a part time and full-time basis due to family commitments. One of the longer-term contracts (9 months) was as a Sales Support & Administrative Specialist where one of her key responsibilities was preparing various reports for the brand. This included running the daily sales reports which required her to transport data into Excel and identify any variations.
Prior to starting a family, Joy’s roles were mainly focused around providing support to marketing teams and working as an EA/PA.
Overall, Joy’s experience includes; diary management; reporting; CRM maintenance; event & conference planning and coordination; minute taking; organising meetings; expenses processing; travel coordination; and liaising with internal and external stakeholders.