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Top Candidates

Lachlan Field Technician/ Supervisor
Permanent

Lachlan has extensive experience as an onsite field technician having worked for a transport company since 2007. He recently left this company in May of this year as he was offered a voluntary redundancy. Lachlan held many roles during his time including team leader for the installation of Opal Tap and Go for the Sydney Light Rail, Team Leader for the Northwest Metro ticketing gate roll out, Senior Technician for the installation of Touchscreen ticket machines, Upgrade and installation of Eftpos hardware and software for Sydney Rail, and a senior technician role for Sydney Ferries.

Throughout his career he has had extensive experience with onsite field technical positions managing installation, monitoring and fault finding projects across Sydney's major transport networks. He has also had experience managing a small team of permanent technicians (2 - 3) onsite as well as up to 8 contractors. In interview Lachlan was well presented, and warm and forthcoming with information. He appears to be a candidate who embraces technology and new systems and processes.

Megan Customer Service Coordinator
Temporary or Permanent

Megan brings over 10 years experience in a corporate environment having been employed with an interstate and international removalist company from 2001 to 2019. One of her first roles within this company was as a Customer Service Coordinator where she supported the sales consultants taking client enquiries over the phone, via email, issuing quotes and sending out sales proposals and invoices. She also coordinated and booked moves for the clients both internationally and locally.

Megan was then promoted within the company and undertook several positions including Corporate Account Manager and Import Coordinator as well as National Claims Coordinator. In 2007 she was promoted as a National Pricing Analyst, a role she stayed in until  October of this year. It was in this role she took on the additional tasks of managing the job costing and quotation process, training and coaching of staff and ongoing management of a small customer service and corporate services team.

Felipe Rostering/ Workforce Planning
Permanent

Felipe worked for an airline from 1995 - 2018 at which time he decided to accept a redundancy package. Between 2011 and 2018, he worked directly within the Rostering area where he was one of a team of 4 responsible for the workforce planning and rostering of 310 Sydney Domestic Terminal Customer Experience employees (which included ticketing / counter staff; aerobridge drivers; and wheelchair porters) covered under 2 EBA’s. He worked off a base roster making adjustments according to 7 to 1 day forecast demands in his capacity as Workforce Planner, and then also worked in a ‘live’ environment as the Resource Coordinator, rescheduling day-to-day to cover unplanned changes in staff availability and terminal demands.

Felipe has worked on various systems including iRoster & CITRIX; and he has a working knowledge of MS Word and Excel. He prides himself on being a quick learner; having a strong focus on delivering a high level of service to internal and external customers; and taking the time to do things right the first time.

Jess Administration/ Customer Service
Permanent or Temporary

Jess has worked across a broad range of industries in a variety of Customer Service roles. For the past 3 years Jess was the NSW/ACT Customer Service/Service Allocator for a water dispenser company in Australia. She worked in a team of 3 within a high-volume call/email request environment (approximately 100 per day) with a focus on handling all ‘faults’ calls and where possible also assisting with the maintenance and installation schedules. The desired outcome was for Jess to resolve customer faults in one transaction – logging the call and trying to schedule a technician and confirm this whilst the customer was still on the phone. Her responsibilities also included all customer follow up; raising requests for parts; liaising with the warehouse; entering details for invoicing.

At interview, Jess was down-to-earth, warm, engaging and forthcoming with information. She prides herself on her friendly, positive personality; commitment to delivering good customer outcomes; ability to handle disgruntled customers; and ability to handle a busy workload and rise to a challenge.

Joy Executive Assistant / Administrator
Permanent

Joy offers broad administration and PA experience primarily supporting sales & marketing teams across a wide range of industries. Her experience is support by a Diploma in Marketing Management; and an Advanced Certificate in Office Administration. For the past few years, Joy has worked primarily in contract roles on a part time and full-time basis due to family commitments. One of the longer-term contracts (9 months) was as a Sales Support & Administrative Specialist where one of her key responsibilities was preparing various reports for the brand. This included running the daily sales reports which required her to transport data into Excel and identify any variations.

Prior to starting a family, Joy’s roles were mainly focused around providing support to marketing teams and working as an EA/PA.
Overall, Joy’s experience includes; diary management; reporting; CRM maintenance; event & conference planning and coordination; minute taking; organising meetings; expenses processing; travel coordination; and liaising with internal and external stakeholders.

"Recruitment Edge's success is based on a deep understanding of the business, building trusting relationships with its client as well as the candidates."

Alison Passey, Former General Manager, HR, NSW Government Authority

"The best aspect of the Recruitment Edge service is the professional nature of the interaction with clients. Staff are always more than happy to help, efficient and don't muck you about with useless candidates. No improvement required! 100/100 compared to other agencies."

Hayley Golden - former HR Advisor - Info and Communications Technology Centre of Excellence
"It's a testament to the quality of Recruitment Edge services that I would not consider using any other recruitment agency; either now or in the future. Their work ethic and selection process is exemplary and this is most certainly reflected in the high quality of candidates while still managing to ensure 'value for money' in a very competitive market."
Robert Dias, Senior Manager, Operations and Logistics, UNSW Global

"Recruitment Edge stands out from the other recruitment firms because they are passionate about what they do and they genuinely care about their client and candidate relationships, they want long-term relationships. This is a truly unique characteristic to find in their industry."

Natalie Banister, People and Culture Manager
"What sets Recruitment Edge apart from other recruiters is that they take the time to understand the client's needs. Zetco has very high standards and Tania and her team have always ensured that prospective candidates are the right fit. Recruitment Edge's professional philosophy includes a strong commitment to workplace health & safety and it is well aligned with Zetco's policies and procedures."
Zetco Valves Pty Ltd
"The Recruitment Edge Team are passionate, dedicated and friendly. INSTYLE and I are fortunate to be associated with you. So many of our critical operational positions at INSTYLE are peopled by fantastic candidates that Recruitment Edge sent us. We have a vibrant office culture at INSTYLE - I guess it's another reason why we gravitate towards a relationship with Recruitment Edge, we think alike!"
Kit Lee, Financial Controller & Operations Manager, INSTYLE

"Consistently provides a service which is second to none and they are a true business partner in every sense. Engaging Recruitment Edge will be the best decision you make.....one day you will look around and realise that all your great people have been placed by Recruitment Edge."

Clare Moran, Executive GM, HR, Veolia Environmental Services (AUST)