Customer Service Representative
- Botany Location
- Ongoing temp assignment
- 8am - 4pm - Monday to Friday
- Supportive team environment
- Close to public transport, onsite parking
The Company:
Make a lasting impact on the world around you .Join this innovative company that helps to protect and improve more 1,000 products; from interior coatings for airplanes, scratch-resistant coatings for smartphones, to corrosion protection for cars. World leader in their field and has built a reputation for delivering quality products and quality service!
Your Role:
You will be part of a dedicated team responsible for meeting customer expectations by taking ownership of customer requests through to completion whilst providing a high quality contact and strong administrative support to the commercial team. You will be managing and processing of customer orders to ensure the delivery of a great customer experience.
Some of your key responsibilities will include:
- Be a key communication point between the company and customers
- Managing and processing inbound customer contacts relating to order inquiries, order placement, product, supply, pricing & delivering questions
- Composing accurate & prompt replies to all customer correspondence
- Reviewing and entering all customer orders
- Maintaining & updating the database
- Strive to build successful relationships with both internal and external customers
Required Skills & Experience:
- Experience using SAP ERP would be advantageous
- Customer focused, with a sound understanding of customer service needs and expectation
- Proactive and highly motivated
- Ability to build strong relationships with both internal and external stakeholders
- Previous experience in a product-based, inbound customer service role including the processing of orders
- Accurate keyboard skills and computer literacy
COVID-19 Vaccination certification: The successful candidate for this position will be required to provide evidence of their double vaccination status, or a valid medical contraindication certificate, prior to the department finalising the appointment of the candidate.
To APPLY: Please email your resume to [email protected] OR call Charlotte on (02) 9317 2333 if you have any questions.
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