Customer Service Representative

• Botany Location
• Ongoing temp assignment
• 8am - 4pm - Monday to Friday
• Supportive team environment
• Close to public transport, onsite parking

The Company:

Make a lasting impact on the world around you .Join this innovative company that helps to protect and improve more 1,000 products; from interior coatings for airplanes, scratch-resistant coatings for smartphones, to corrosion protection for cars. World leader in their field and has built a reputation for delivering quality products and quality service!

Your Role:

You will be part of a dedicated team responsible for meeting customer expectations by taking ownership of customer requests through to completion whilst providing a high quality contact and strong administrative support to the commercial team. You will be managing and processing of customer orders to ensure the delivery of a great customer experience.

Some of your key responsibilities will include:

• Be a key communication point between the company and customers
• Managing and processing inbound customer contacts relating to order inquiries, order placement, product, supply, pricing & delivering questions
• Composing accurate & prompt replies to all customer correspondence
• Reviewing and entering all customer orders
• Maintaining & updating the database
• Strive to build successful relationships with both internal and external customers

Required Skills & Experience:

• Experience using SAP ERP would be advantageous
• Customer focused, with a sound understanding of customer service needs and expectation
• Proactive and highly motivated
• Ability to build strong relationships with both internal and external stakeholders
• Previous experience in a product-based, inbound customer service role including the processing of orders
• Accurate keyboard skills and computer literacy

COVID-19 Vaccination certification: The successful candidate for this position will be required to provide evidence of their double vaccination status, or a valid medical contraindication certificate, prior to the department finalising the appointment of the candidate.

To APPLY:  Please email your resume to [email protected] OR call Charlotte on (02) 9317 2333 if you have any questions.