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Customer Service | Call Centre

Posted: 19 May 2022
Location: Western suburbs
Category: Customer Service/Call Centre
Type: Full time
Salary: Generous Salary + Parking + Uniform
  • Secure permanent position available NOW 
  • Leading supplier of medical, healthcare and pharmaceutical products
  • Busy in-bound role handling customer enquiries and processing orders 
  • Broad B2B customer base across the healthcare | medical sector
  • Mon to Fri - 10am & 11am start (rotating) OR 6:30am to 02:30pm (fixed)
  • Generous salary + parking + uniform

The Company:

Positioned as one of the leading suppliers of medical, healthcare, and pharmaceutical products in Australasia, this organisation represents some of the world's largest medical brands and has built a reputation for delivering quality products and quality service!

Your Role:

You will be part of a dedicated team responsible for the efficient and accurate managing and processing of customer orders to ensure the delivery of a great customer experience.

Some of your key responsibilities will include:

  • Managing and processing inbound customer contacts relating to order inquiries, order placement, product, supply, pricing & delivering questions
  • Composing accurate & prompt replies to all customer correspondence
  • Reviewing and entering all customer orders
  • Maintaining & updating the database (Acumen)
  • Processing credits & returns; opening new customer accounts; preparing quotes

Required Skills & Experience:

  • Previous experience in a product-based  high-volume inbound customer service role including the processing of orders
  • Accurate keyboard skills and computer literacy
  • Exposure to Healthcare or FMCG industries an advantage
  • Own transport essential

To APPLY:  Please email your resume to [email protected] OR call Anna on (02) 9317 2333 if you have any questions.

Apply Now