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IT Support Specialist

Posted: 08 May 2020
Location: Other
Category: IT
Type: Contract
Salary: $64-$76K + Super (pro rata) + RDO!
  • Join a small, friendly, customer focused IT team
  • Varied role providing Level 1 to Level 2 Helpdesk support
  • 6-month temporary contract
  • $64K - $76K + Super (pro rata) + RDO!


Burwood Council is looking for an IT professional to provide Level 1 (to Level 2) system support and problem resolution to all Council staff while assisting in the maintenance of Council’s computer systems and infrastructure.



  • Providing technical support for hardware, operating system and application software
  • Managing the Helpdesk Queue and resolving issues in a timely manner
  • Administering and maintaining a service desk system, asset register and    configuration management database
  • Assisting in meeting council Information System objectives through the support and maintenance of core infrastructure, desktop and business applications
  • Ensuring network security and data integrity are maintained



  • Relevant Tertiary qualifications in IT
  • Proven ability in supporting a wide range of software applications coupled with experience with installation & configuration of a range of devices (e.g. PC’s, laptops, tablets, printers, mobile phones)  
  • Strong knowledge of Microsoft Office & Windows desktop operating systems
  • Previous experience providing over the phone and face-to-face IT support
  • Well-developed verbal & written communication skills
  • Strong commitment to customer service & team work
  • Driver’s licence


For further information regarding this role please refer to the Position Description under Positions Vacant on Burwood Council’s website.


APPLY NOW or call Anna on (02) 9317 2333

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