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Major Incident Command Centre (Duty Manager)

Posted: 05 Jun 2020
Location: Other
Category: IT
Type: Full time
Salary: Great Salary + Tools of Trade + WFH!
  • Leverage your strong IT Help Desk/Support experience and IT Infrastructure knowledge to take your career to the next level as a Duty Manager, Incident Command Center!
  • Global co with a reputation as an 'employer of choice'
  • Start on a temporary basis with genuine potential for permanency
  • Great salary + tools of trade
  • Ongoing flexibility to work from home


The Company:

Recognised as an 'employer of choice' this global research-based biopharmaceutical company is founded on an uncomprising commitment to developing and delivering innovative medicines and solutions to create greater outcomes for the health of all Australians - they remain focused on what matters most - their patients and their people!


Your Role:

Reporting to the Asia Pacific Major Incident Duty Manager, Incident Command Center, some of your responsibilities will include:

  • Ensuring incident response plans & resources are aligned & available when needed
  • Providing oversight for Major Incident Management (MIM) service to ensure execution tactics are defined and planned and commitments are met
  • Providing cross functional coordination of Managed Service Providers, Business Technology Organisations and/or Operations teams
  • Maintaining a strong knowledge of the company's IT high-level architectures, ITIL practices, standards and other frameworks that impact service and solution delivery and ensuring that appropriate governance is engaged
  • Supporting regional escalations - Incident | Problems (technical deep dive, communication with support teams, documentation etc.)
  • Process streamlining and documentation
  • Assisting with other Infrastructure related activities in the Asia Pacific region - including operations, documentation and procurement
  • Executing training initiatives with the potential to create and facilitate training to drive digital platform use


Required Skills & Experience:

  • Degree qualification in IT, Computer Science or Computing Engineering
  • Good understanding of Systems Architecture including Standard Operating Environment, Information Systems, Network Platforms, and other technology integration supports such as database applications and device management
  • Previous experience in an IT engineering and operations role
  • Project management experience
  • Knowledge of ITIL framework and service life cycle
  • Experience using Service Now or other ITSM tools


APPLY NOW or call Anna on (02) 9317 2333

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