Customer Service Administrator

• Varied role where you can use your strong customer service, organisation, and admin skills to facilitate repairs & maintenance work orders for public housing properties

• Enjoy the security & career opportunities offered by being part of a leading ASX-listed company

• On-site parking in Kingsgrove

• Start on a temporary basis with view to permanent

• 38-hour week on a fortnightly rotating roster, Mon to Sun, 7:00am to 7:00pm

• $37-$41 per hour + super + weekend penalty rates

The Company:

Positioned as a leading provider of integrated services across Australia & New Zealand, this ASX-listed company has over 150 years of experience. They are renowned for delivering trusted solutions across sectors such as transport, utilities, facilities, and resources within the private & government sectors.

You will work for purpose as part of a team dedicated to facilitating the administration of repairs | maintenance of social housing in order to improve the daily lives for our citizens.

Their people & customers are at the heart of everything they do, and they are committed to fostering a safe, inclusive, and supportive environment where innovation thrives, and every employee can grow and make a real difference.

Your Role:

Reporting to the Team Leader, you will be in a key role providing administrative & coordination support across end-to-end work order management to support effective service delivery by accurately processing work orders, coordinating activities with internal & external Service Delivery Partners (SDPs), maintaining records, liaising with internal & external customers & stakeholders, and complying with contractural & operational requirements.

Some of your key responsibilities will include:

• Receiving and registering incoming requests via phone, email and system generated channels

• Recording accurate request details in system and acknowledging receipt within required timeframes

• Applying defined priority and risk criteria to work orders and escalate requests where clarification, approval or higher level assessment is required

• Allocating and dispatching work orders to internal and external Service Delivery Partners (SDPs)

• Monitoring the status of work orders and updating system to reflect progress, changes or delays

• Liaising with SDPs and relevant stakeholders to obtain progress updates and escalate issues or missed service levels to the Team Leader

• Raising and managing purchase orders and ensuring goods and services are receipted accordingly

• Processing invoices, supporting documentation and operational reporting

Required Skills & Experience:

• Experience in a fast-paced, multi-transactional, customer service environment

• Experience within facilities or contract management highly regarded

• Excellent MS Office skills

• Strong organisational and analytical skills

• High attention to detail

• Ability to interpret contract KPI’s and performance requirements

• Related tertiary education in Customer Service or Leadership an advantage