Field Service Technician - Gaming Machines

Gaming Machine Field Service Technician role offering a work | life balance

• Mon to Fri (37.5 hour week)

• Weekend ‘on-call’ typically only once a month (paid)

• Global developer & manufacturer of gaming entertainment | poker machines & casino management systems

• Service customers in Sydney metro area

• Company work van provided (and available for private use)

• Competitive salary + potential for annual performance bonus

  The Company:

Positioned as one of the leaders in their sector, this global developer & manufacturer of gaming entertainment | poker machines & casino management systems is renowned for creating engaging games, pushing the limits of innovation, and providing quality in every detail.  From front line R&D through to Sales, Marketing, and Service, they all share the same focus of creating the highest and most enjoyable experiences possible.

Your Role:

As a Field Service Technician you will join a team that plays a critical role in delivering products to customers. Working closely with the Sales, Marketing and Manufacturing Warehouse teams, you will be responsible for delivering on-site installation, maintenance, and repair services for equipment and systems at customer locations, ensuring optimal performance, customer satisfaction, and compliance with safety and quality standards.

Reporting to the Service Manager some of your key responsibilities will include:

• Installing, configuring, and testing equipment at customer sites

• Diagnosing and troubleshooting mechanical, electrical, or software issues

• Performing scheduled maintenance and emergency repairs

• Maintaining accurate service records and documentation

• Managing inventory of tools, spare parts, and service kits

• Maintaining technical knowledge of company products

• Maintaining working knowledge of compliance requirements

• Educating customers on equipment usage and basic troubleshooting

• Ensuring compliance with safety protocols and company standards

• Collaborating with internal teams to escalate complex issues

• Providing feedback on recurring issues and suggesting improvements

• Travelling to customer sites across Sydney

Note: Start time is typically between 7am to 8am, however, earlier starts between 5am & 6am may be required on some occasions

 ESSENTIAL Skills & Experience:

• Previous experience servicing & installing gaming machines

• Current Gaming Machine Technician Licence

• Valid driver’s license and willingness to travel

• MS office skills

• Physically able to perform manual handling | lifting & stand for long periods of time

To Apply: Please email your resume to [email protected]

Feel free to contact Anna on 0426 588 244 if you have any questions.