Customer Service - Local Government

• Temporary assignment with the opportunity to go permanent 
• Local government role 
• Close to public transport & shopping precinct
• 8:30am to 04:30pm - Monday to Friday 
• Hourly Rate $35 - $37 + Super

The Company:

Work with ‘pride & purpose’ with this culturally diverse and thriving local council that prides itself on its' ongoing commitment to delivering a high level of customer service and services to its' residents, local businesses and partners. 

Your Role:

Some of your key responsibilities will include:

• Undertake front counter responsibilities to ensure transactions are processed in a timely, accurate and effective manner. 
• Answering all incoming customer calls/chats in a friendly, professional and efficient manner including conducting follow up/outbound calls and emails as required.
• Dealing with enquiries, complaints, and requests for information or services by clarifying customer needs and responding appropriately to the requirements of each customer.
• Interpreting Council policies and providing appropriate advice in relation to Local Government town planning, building surveying, engineering, waste, traffic, rates and accounts receivable, law enforcement, and environmental health matters.
• Accurately record customer requests in the CRM system. 

Required Skills & Experience:

• Computer literacy, demonstrating experience in word processing, spreadsheets and databases.
• Well-developed verbal & written communication skills including the ability to prepare short correspondence.
• Effective problem solving & conflict resolution skills.
• Ability to work co-operatively as part of a team and independently.
• Fluency in a second language is desirable.

COVID-19 Vaccination certification: The successful candidate for this position will be required to provide evidence of their double vaccination status, or a valid medical contraindication certificate, prior to the department finalising the appointment of the candidate.

To APPLY:  Please email your resume to [email protected] OR click APPLY via the website.

If you have any questions, please feel free to call Anna or Lorraine on (02) 9317 2333

At Recruitment Edge we strive to create an environment that values and celebrates diversity in all its forms. We are passionate about providing equal employment opportunities and we actively encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people.