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+61 2 9317 2333
+ 61 418 652 234

Customer Service

Posted: 22 Jul 2021
Location: Inner West
Category: Customer Service/Call Centre
Type: Full time
Salary: Great employee discounts + Parking
  • NEW permanent opportunity available NOW!
  • Choose from 8am-4pm | 9am-5pm | 10am-6pm, Monday to Friday
  • Large, friendly team - busy high-energy inbound role
  • Highly successful Australian brand experiencing local & global growth
  • Long-term career development opportunities
  • Great employee discounts
  • Great offices + on-site parking + close to station

 

This highly successful Australian-owned luxury furniture brand continues to experience growth locally & overseas resulting in ongoing career opportunities for customer focused individuals to join their busy after-sales delivery coordination team.

You will be in a key position ensuring the highest level of service is provided to customers in relation to order delivery, satisfaction, and payment confirmation.

 

Duties will include:

  • Receiving and managing inbound customer calls regarding product delivery queries, payments, special requests etc.
  • Making arrangements with transport providers
  • Organising delivery runs
  • Outbound calls to customers to coordinate delivery date | time
  • Liaising with team members, other departments, and retail store consultants to resolve issues
  • Maintaining and updating information on the customer data base
  • All general ad-hoc duties as required

 

Essential requirements of the role:

  • Previous experience in a busy inbound call centre role
  • After-sales | post-sales customer service experience an advantage
  • Experience organising customer deliveries an advantage
  • Strong communication skills and the ability to work as part of the team
  • Intermediate computer skills

 

APPLY NOW or call Anna on 9317 2333

Apply Now