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+61 2 9317 2333

Online Customer Service Coordinator

Posted: 20 Jul 2020
Location: Southern suburbs
Category: Customer Service/Call Centre
Type: Full time
Salary: Competitive Salary + Parking + Great Hours!
  • Key role leading the overall delivery of an excellent customer experience
  • Hands-on role with plenty of variety including implementing processes, work flows & efficiencies for online sales & customer fulfillment 
  • Highly successful Australia-owned retailer & wholesaler of major soft furnishings and manchester brands
  • Great work environment & team 
  • Monday to Friday - 8am - 4pm

 

The Company:

With over 50 years of experience  in the retailing and wholesaling of major manchester and soft furnishing brands, this Australia-owned business has earned a reputation for delivering quality products and putting customer service at the forefront of everything they do.

 

Your Role:

Some of your responsibilities will include:

  • Efficient monitoring of online orders
  • Responding to customer product and service delivery inquiries via phone and email
  • Liaising with customers in relation to delayed orders and returns
  • Reviewing & streamlining processes and procedures to ensure seamless fulfillment and delivery of orders
  • Reviewing Web Inventory Management for outstanding items and liaising with Suppliers regarding estimated time for delivery
  • Managing POS generated reports to ensure web order information has been downloaded correctly

 

Required Skills & Experience:

  • Strong experience in a hands-on online sales/customer service role 
  • Excellent communication skills with proven delivery of high level customer service
  • Ability in establishing and streamlining customer-centric processes in online sales & customer fulfillment 
  • Previous experience leading and mentoring a small team
  • Good understanding of Web inventory management
  • Intermediate Excel skills + familiarity with e-commerce trends

 

This truly is a fantastic organisation to work for. A place where you will feel valued as an employee.

 

APPLY NOW or call Anna / Charlotte on (02) 9317 2333

Apply Now