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+61 2 9317 2333

Customer Service Officer/Call Centre | Local Government Role

Posted: 12 Feb 2018
Location: Other
Category: Customer Service/Call Centre
Type: Temporary
Salary: $28.11 Per Hour plus super
  • 6 month assignment | Potential to extend further
  • Local Government role | Supportive team environment
  • Lots of opportunities to grow and move into other areas
  • Monday – Friday | 8:15am - 4:30pm

This busy local council is seeking an experienced Customer Service Officer to join this well-established Customer Service team on a temporary basis with potential to extend further. This is a great role for someone looking to work close to home and who has a strong customer service/call centre background.

Duties will include:

  • Handling high volume inbound enquiries regarding a wide range of local council related issues/queries in the local area
  • Problem solving/conflict resolution
  • Striving to go above and beyond for the local residents
  • Taking detailed notes surrounding the call from the general public
  • General administrative duties such as data entry and responding to email enquiries

Essential requirements of the role:

  • Ability to handle high volume calls
  • Previous experience in customer service/call centre is essential
  • Strong PC skills
  • Working with a high degree of attention to detail and accuracy
  • Outstanding communication skills - Verbal and written

This is a rare opportunity to get into Government and won't be around for long so apply now!

How to apply:

APPLY NOW or contact Jacob Tiplady or Ronda Culnane on 9317 2333.

 

Apply Now