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+61 2 9317 2333

Customer Service (Inbound) - Large Company

Posted: 06 Apr 2018
Location: City
Category: Administration
Type: Full time
Salary: To $60k + On-site Parking
  • Friendly, supportive team environment.
  • Global company offering scope for development.
  • End-to-end inbound customer service offering lots of variety.
  • Café on site.  Parking available.  Mascot area. 
  • To $60K.  Monday - Friday.

Positioned as a market leader in their field, this organisation prides itself on offering the broadest and most innovative product ranges to customers in more than 100 countries globally!  

This is a perfect opportunity to showcase your end-to-end customer service skills in this product based role and be a part of their success.

Reporting to the Customer Service Manager and working within a dedicated supportive team, your role will be varied taking responsibility for orders from placement to completion.

Some of your responsibilities will include:-

  • Receiving and processing of orders in an accurate and timely manner.
  • Communicating in a timely manner to external customers and internal customers (Sales and Product Managers) re service supply issues.
  • Ensuring orders are printed to the correct dispatching location.
  • Processing credits, pick-up advices and other adjustments.
  • Documenting and attending to customer issues, ensuring that action is taken by relevant stakeholders.
  • Ensuring outstanding sales orders reports are monitored.
  • Replying to customer product, quote and price enquiries.
  • Providing support to the sales and product manager teams as requested.

For success you will have previous end-to-end product based customer service experience using an ERP system (e.g. SAP or similar) coupled with the ability to work in a high volume environment; create and maintain strong relationships with customers; strong attention to detail; and accurate keyboard skills.

Apply now or if you have any queries please contact Anna Dikian or Toni Rees on (02) 9317 2333 

Apply Now